Can I see the products before I buy? Of course! We love for our friends to come and share the happy places we have set up. We would be happy to help out with changes in the size of our products, the color combinations from our existing catalog and add some more storage if required. I want to customize one of your products, can I do that? We are like kids with their first art project when it come to our products! But as grown-ups we understand that there is always room for improvement. We will always have your back, however, it would not be possible for us to cover damages due to natural wear and tear and in the off case that the product is used beyond its intended use. How long is the delivery time? We know you are eagerly waiting for your orders to reach you and we are constantly striving to reduce that waiting time! Currently, we ship any order within 7-10 days of receiving it and should reach you within 12-15 days depending on your location! What is the warranty on my product? Our standard manufacturing warranty is for one year on all our furniture items. In case of issues, please do reach out to us for clarifications. All charges will be displayed to you at time of placing the order. Are there any delivery charges or installation charges? Depending on city to city, and the product chosen, there may be shipping and installation charges. ![]() Do drop us a line or call us at +91-41170803/04 or whatsapp us at +91-9810163422 and we would love to figure it out with you. However, we are still taking our baby steps and may face challenges in being able to ship items to remote areas. The only exception is made-to-order products, where 25% of the product value is non-refundable on cancellation after production has started.ĭo you ship to my city and location? We currently ship and offer installation in all major cities across the country for most products. Will I get a full refund on my order? For most products, you will get a 100% refund on valid cancellations. A promo code once used shall not be re-activated in case of cancellation of order, either by customer or Boingg!. When will I get the refund? If you are eligible for a refund, the same shall be given to you as per the following guidelines :- The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by Boingg!. Such products will be repaired or replaced as deemed necessary by our After Sales Specialists. In case there are manufacturing defects post delivery, we will treat it as an After Sales Complaint. This decision lies with the delivery/service team. On the off chance that you receive a damaged or defective product, our delivery team will try to repair it on the spot or issue a replacement part or whole product based on the issue. Cancellation after delivery Products once delivered cannot be returned. However, if in the opinion of Boingg! there is no defect in the product, Boingg! shall return the same product back to you and no further action will be taken. If in the opinion of Boingg! the product is defective, the product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of Boingg!, to address the issue. The Damage or defect will be assessed in 1-2 days and a solution may be offered. In case you notice an issue later, please get in touch with us on our customer care number +91-41170803/04 or write to us at. Issues at the time of Delivery In case, you receive a damaged product, please bring it to the notice of the Delivery personnel, Service Associate or other responsible personnel immediately. For cancellations, any advance paid will be refunded. You can cancel your order for any product by logging in to your account and selecting the ‘Request cancellation’ option or reaching out to us directly. However, we are unable to take cancellation requests after the product has been put into production, which is typically 48 hours from the receipt of the order. We will refund the full amount back to you. ![]() ![]() Can I cancel my order? You can cancel an order upto 48 hours after placing the same.
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